Refund & Return Policy

1. Refund/Return Eligibility:

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1.1. Goods: You may be eligible for a refund or return if the purchased goods are damaged, defective, or not as described upon receipt.

1.2. Services: Refund eligibility for services is determined on a case-by-case basis, depending on the nature of the service provided.

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2. Refund/Return Process:

2.1. To initiate a refund or return request, please contact our Customer Support within [number of days] days from the date of delivery/purchase. You can reach us at [Customer Support email/phone number]. Please provide your order number, a detailed explanation of the issue, and any relevant supporting information (photos, videos, etc.).

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2.2. Our Customer Support team will guide you through the return/refund process, including providing you with a Return Authorization (RA) number if applicable.

2.3. For goods, if a return is authorized, you will be responsible for securely packaging the item and returning it to us. Please include the RA number on the package. We recommend using a trackable shipping method.

2.4. Once we receive the returned item, our team will inspect it to verify the issue. If the return is approved, we will process the refund within [number of days] days. The refund will be issued using the same payment method used for the original purchase.

 

3. Non-Refundable/Non-Returnable Items:

3.1. Certain items, such as [list of non-refundable/non-returnable items], are not eligible for refunds or returns unless they are damaged or defective upon receipt.

 

4. Conditions for Refund/Return:

4.1. Goods must be returned in their original packaging, including all accessories, manuals, and documentation.

4.2. Goods must be in unused and undamaged condition.

4.3. Services that have been fully rendered may not be eligible for a refund.

 

5. Exchanges:

5.1. We currently do not offer direct exchanges. If you wish to exchange an item, you will need to follow the return process and then place a new order.

 

6. Shipping Costs:

6.1. Shipping and handling charges are non-refundable, unless the return is due to an error on our part.

 

7. Cancellation:

7.1. If you wish to cancel an order before it is shipped, please contact Customer Support as soon as possible. Once an order is shipped, the standard refund/return policy will apply.

 

8. Modifications to the Refund/Return Policy:

8.1. [Your Company Name] reserves the right to modify this policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.​